Frequently Asked Questions (FAQ)
1. Where does Iconvano ship?
We currently ship to:
United States 🇺🇸
United Kingdom 🇬🇧
Australia 🇦🇺
New Zealand 🇳🇿
2. How long does my order take to arrive?
Orders are generally processed within 1–3 business days. Once your order has been processed and dispatched, delivery typically takes 5–7 business days.
Delivery times are estimates and may vary depending on your location, carrier, customs, weather, public holidays, and other circumstances outside our reasonable control.
3. How long does order processing take?
Most orders are processed within 1–3 business days before being dispatched.
4. Will I receive tracking information?
Yes. Once your order has been shipped, you'll receive tracking information where available.
5. Can I track my order?
Yes. Use the tracking details provided in your shipping confirmation email to follow your parcel's progress.
6. Can I change my shipping address?
If you entered the wrong address, contact us as soon as possible at support@iconvano.com.
We cannot guarantee changes once your order has been processed or shipped.
7. What happens if my order is delayed?
Delivery times are estimates and can occasionally be affected by carriers, weather, public holidays, customs, or other circumstances outside our control.
If your order appears unusually delayed, contact us at support@iconvano.com and we'll investigate.
8. What if my package says delivered but I can't find it?
Check your mailbox, property, safe-place location, and with household members or neighbours first.
If you still can't locate it, contact us with your order number and tracking details so we can investigate.
9. Can I return my order?
Yes. We offer a 45-day return window for eligible change-of-mind returns.
Items generally need to be unused, unworn, unwashed, and in their original condition, subject to our Return & Refund Policy and applicable law.
10. How do I request a return?
Email support@iconvano.com with:
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Your order number
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The item you wish to return
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The reason for the return
We'll review your request and provide the appropriate return instructions.
Please do not send an item back before receiving return instructions from Iconvano.
11. What if I ordered the wrong size?
If the item is unused and meets our return conditions, contact us within 45 days of receiving your order and we'll explain the available options.
We recommend checking the size chart on the product page before ordering.
12. What if my item arrives damaged?
Contact support@iconvano.com with your order number and clear photos of the damaged item and packaging.
We'll review the issue and provide an appropriate solution.
13. What if I receive the wrong item?
Contact us as soon as possible with your order number and photos of the item received.
We'll investigate and arrange an appropriate resolution.
14. How long does a refund take?
Once an eligible return has been received and reviewed, we'll process the applicable refund.
Your bank or payment provider may require additional business days for the funds to appear in your account.
15. Where will my refund be sent?
Approved refunds are generally issued to the original payment method used for your purchase.
16. Can I cancel my order?
Contact us immediately after placing your order.
We'll do our best to help, but cancellation cannot be guaranteed once the order has been processed or shipped.
17. Can I exchange an item?
Where practical and stock is available, exchanges may be possible.
Contact us before returning your item so we can confirm the available option.
18. How do I choose the right size?
Always check the size chart on the product page before ordering.
Our size charts may provide international sizing information, including US, UK, and AU/NZ sizing, depending on the product.
If you're unsure between sizes, contact our Customer Service team before purchasing.
19. Are my payment details secure?
Payments are processed through secure third-party payment providers.
We take reasonable measures to protect your personal information and payment-related data.
For more information, please review our Privacy Policy.
20. How can I contact Iconvano?
You can contact us at:
Email: support@iconvano.com
Customer Service: Monday – Saturday, 9:00 AM – 6:00 PM
Response Time: 24–48 business hours
Iconvano currently ships to:
🇺🇸 United States
🇬🇧 United Kingdom
🇦🇺 Australia
🇳🇿 New Zealand