Refund policy
45-Day Return & Refund Policy
At Iconvano, we want you to feel confident when shopping with us. We carefully select our products and aim to provide a straightforward, reliable, and enjoyable shopping experience.
If your purchase isn't right for you, our 45-Day Return Policy gives you time to contact us and request a return, subject to the conditions below.
This policy applies to orders delivered within the United States, United Kingdom, Australia, and New Zealand.
Nothing in this policy limits, excludes, or replaces any mandatory consumer rights or remedies available to you under applicable law. This includes applicable consumer protection laws such as the Australian Consumer Law in Australia and the Consumer Guarantees Act 1993 in New Zealand, as well as applicable consumer rights in the United Kingdom and United States.
Where applicable law provides you with rights or remedies that differ from this policy, those legal rights will continue to apply.
1. 45-Day Return Window
You may request a return within 45 days of receiving your order.
To start a return, please contact our Customer Service team at:
Email: support@iconvano.com
Please include:
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Your full name
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Order number
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The item you would like to return
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Reason for the return
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Photos of the product, where applicable
Our team will review your request and provide you with the appropriate return instructions.
Please do not send an item back before receiving return instructions from Iconvano.
2. Change-of-Mind Returns
If you simply change your mind about a purchase, choose the wrong size, or decide that the product isn't right for you, you may request a return within our 45-day return period.
For a change-of-mind return, the product must generally:
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Be unused and unworn
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Be in its original condition
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Have no signs of washing, damage, staining, or excessive handling
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Include original packaging where reasonably possible
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Include any original tags or accessories supplied with the product
Because some products may be worn close to the body, items that have been worn, washed, damaged, stained, or otherwise used may not qualify for a change-of-mind return, subject to applicable law.
Important: A change-of-mind return is different from a return involving a faulty, damaged, incorrectly supplied, unsafe, or misdescribed product. Your statutory consumer rights continue to apply to those situations.
3. Incorrect, Damaged, or Faulty Products
We want every order to arrive as expected.
If your product:
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Arrives damaged
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Is defective or faulty
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Is materially different from its description
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Is the wrong item
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Is missing an important component
please contact us as soon as reasonably possible after receiving your order.
Please provide:
Order number + description of the issue + clear photographs or video where appropriate.
We will assess the issue and, where required under applicable law, provide an appropriate remedy such as a repair, replacement, refund, price reduction, or other applicable remedy.
Nothing in this policy limits your legal rights regarding products that are faulty, defective, unsafe, incorrectly supplied, or otherwise fail to meet applicable legal guarantees or standards.
4. Wrong Size
Choosing the correct size is important when shopping online.
We provide size information on our product pages to help you select the most suitable size.
If you ordered the wrong size, this will generally be treated as a change-of-mind return, provided the product meets the return conditions above.
Please contact us before returning the item so our team can explain the available options.
5. Return Shipping
For change-of-mind returns, return shipping costs are generally the responsibility of the customer unless otherwise stated by Iconvano or required by applicable law.
If the return is due to a product being faulty, damaged, incorrect, or otherwise covered by applicable consumer rights, we will work with you to provide the appropriate remedy and handle return costs as required by applicable law.
6. Return Address
Return instructions are provided after your return request has been reviewed and approved.
Depending on your order and location, we may provide a return address or specific return instructions appropriate to your order.
Please do not automatically send returns to the business address shown on this website.
This helps ensure that your return is routed correctly and can be processed without unnecessary delays.
7. Refunds
Once an eligible return has been received and inspected, we will process the applicable refund.
Approved refunds will generally be issued to the original payment method used for the purchase.
Depending on your payment provider or bank, it may take additional business days for the refund to appear in your account after we have processed it.
8. Refund Amount
For approved change-of-mind returns, the refund will normally cover the eligible purchase amount in accordance with this policy.
Original shipping charges may not be refundable where the return is simply due to a change of mind, unless required by applicable law.
Where a product is faulty, defective, incorrectly supplied, unsafe, or otherwise covered by statutory consumer rights, the applicable remedy will be determined in accordance with those legal rights.
9. Items That Cannot Be Returned for Change of Mind
For hygiene and safety reasons, certain products may not be eligible for change-of-mind returns where they have been opened, worn, used, or otherwise cannot reasonably be resold.
This may include certain:
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Personal-use products
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Intimate products
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Beauty or cosmetic products
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Items specifically identified as non-returnable on the product page
This does not remove any statutory rights you may have if an item is faulty, defective, unsafe, misdescribed, or otherwise fails to meet applicable consumer guarantees or legal requirements.
10. Sale Items
Sale items may be eligible for return under the same conditions as other products unless the product page specifically states otherwise.
However, statutory consumer rights concerning faulty, defective, damaged, unsafe, or misdescribed products are not removed simply because an item was purchased on sale.
11. Exchanges
We may offer exchanges where practical and where stock is available.
If you need a different size, colour, or product, please contact our Customer Service team before returning your order.
In some cases, the fastest option may be to return the original item and place a new order.
12. Return Processing
Once your return arrives at the designated return location, our team will review the item.
Processing times can vary depending on the return and payment method.
We will contact you if we require additional information before completing your refund or replacement.
13. Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing it.
We cannot guarantee cancellation once an order has entered processing or has already been dispatched.
If the order has already been shipped, the applicable return process may need to be followed.
Nothing in this section affects any cancellation or withdrawal rights that may apply under mandatory consumer protection laws.
14. Delivery Issues
Our standard delivery timeframe is generally 5–7 business days, depending on the destination, order processing, carrier, and other circumstances outside our reasonable control.
If your order does not arrive within the expected delivery timeframe, please contact us at:
We will investigate the shipment and work with you to determine the appropriate next step.
Delivery rights and remedies that apply under the laws of your country remain unaffected by this policy.
15. Our Commitment
At Iconvano, our goal is to make every purchase as straightforward as possible.
If something goes wrong with your order, please contact our Customer Service team first. We will review the situation and work with you toward an appropriate resolution.
Nothing in this policy is intended to restrict any rights or remedies that cannot legally be excluded.
16. Contact Us
For all return and refund enquiries:
Iconvano
Email: support@iconvano.com
Customer Service Hours:
Monday – Saturday
9:00 AM – 6:00 PM
Average Response Time:
24–48 business hours
We currently ship to:
🇺🇸 United States
🇬🇧 United Kingdom
🇦🇺 Australia
🇳🇿 New Zealand