Shipping policy
At Iconvano, we want your order to arrive safely and within a reasonable timeframe. This Shipping Policy explains how we process and deliver orders placed through our website.
We currently ship to the United States 🇺🇸, United Kingdom 🇬🇧, Australia 🇦🇺, and New Zealand 🇳🇿.
1. Order Processing
After your order has been successfully placed, our team begins preparing it for shipment.
Processing Time
Orders are generally processed within 1–2 business days before dispatch.
Processing includes order verification, preparation, quality checks, packaging, and handover to the relevant delivery provider.
Business days are generally Monday through Friday, excluding applicable public holidays.
During periods of unusually high order volume, promotions, new product launches, or other circumstances affecting fulfilment, processing may take longer.
If a significant delay occurs, we will make reasonable efforts to keep you informed.
2. Delivery Time
Once your order has been processed and dispatched, delivery times depend on your location, carrier, shipping route, customs processes, weather, and other circumstances outside our reasonable control.
United States 🇺🇸
Estimated delivery: 5–7 business days
United Kingdom 🇬🇧
Estimated delivery: 5–7 business days
Australia 🇦🇺
Estimated delivery: 5–7 business days
New Zealand 🇳🇿
Estimated delivery: 5–7 business days
These are estimated delivery times rather than guaranteed delivery dates.
Actual delivery times may vary depending on the delivery location, carrier network, customs processing, public holidays, and other circumstances outside our reasonable control.
3. Total Estimated Delivery Time
Orders generally require 1–3 business days for processing, followed by an estimated 5–7 business days for delivery after dispatch.
As a result, the overall order timeframe may be longer than the delivery estimate shown above.
Please allow additional time during peak periods, public holidays, severe weather, customs delays, or unexpected carrier disruptions.
4. Shipping Costs
Iconvano currently offers shipping to:
United States 🇺🇸
United Kingdom 🇬🇧
Australia 🇦🇺
New Zealand 🇳🇿
Available shipping options and applicable costs, if any, will be displayed during checkout before you complete your purchase.
Any promotional free-shipping offer will be subject to the terms displayed at the time of purchase.
5. Order Tracking
Once your order has been dispatched, you may receive a shipping confirmation containing tracking information where tracking is available.
Tracking updates may take some time to appear after the parcel has been handed to the carrier.
If your tracking information does not update immediately, please allow a reasonable amount of time for the carrier's system to register the shipment.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please carefully check:
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Full name
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Street address
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Apartment/unit number
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City/suburb
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State/region
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Postal/ZIP code
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Contact information
Iconvano cannot guarantee changes to an address after an order has entered processing or has been dispatched.
If you notice an incorrect address, contact us as soon as possible at:
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after processing or dispatch.
7. Incorrect or Incomplete Address
If an order cannot be delivered because the address provided by the customer was incorrect or incomplete, additional delivery or reshipping costs may apply where permitted by applicable law.
If the parcel is returned to us or the relevant fulfilment provider, please contact Customer Service so we can determine the available options.
8. Delayed Orders
Delivery estimates are not guaranteed dates.
Delays can occur due to circumstances including:
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Carrier congestion
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Severe weather
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Public holidays
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Customs processing
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Incorrect address information
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Transport disruptions
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High seasonal demand
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Other circumstances outside our reasonable control
If your order appears significantly delayed, contact us at support@iconvano.com and we will investigate the shipment.
Nothing in this section limits any consumer rights or remedies that may apply under the laws of your country.
9. Lost or Missing Packages
If tracking indicates that your order was delivered but you cannot locate it, please first check:
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Your mailbox or usual delivery location
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Around your property
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With household members
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With neighbours
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Any safe-place location specified by the carrier
If you still cannot locate the parcel, contact us at:
We will review the tracking information and, where appropriate, work with the relevant delivery provider to investigate.
10. Damaged Packages
If your parcel arrives visibly damaged, please take photographs of the packaging and product and contact us as soon as reasonably possible.
Please provide:
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Order number
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Photos of the package
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Photos of the damaged product
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Description of the issue
We will review the situation and provide an appropriate resolution where required.
11. Incorrect Items
If you receive an item that is different from what you ordered, contact us at:
Please provide your order number and photographs of the item received.
We will review the issue and arrange an appropriate resolution.
12. Customs, Duties and Taxes
Depending on applicable laws and the nature and value of an order, certain purchases may be subject to customs duties, taxes, import charges, or other fees.
Where such charges are legally payable by the customer, the customer may be responsible for them unless otherwise stated at checkout.
Customs processing may also affect delivery times.
Iconvano does not control customs authorities or the time required for customs clearance.
13. Multiple-Item Orders
If your order contains multiple products, items may occasionally be shipped separately depending on availability, fulfilment arrangements, warehouse location, or shipping logistics.
If this occurs, you may receive separate tracking information for different parts of your order.
You will not necessarily receive every item in the same package.
14. Order Changes and Cancellation
If you need to change or cancel an order, contact us as soon as possible after placing it.
We cannot guarantee that an order can be changed or cancelled once it has entered processing or has been dispatched.
If an order has already been shipped, you may need to use our Return & Refund Policy instead.
15. Delivery Areas
Iconvano currently ships to:
🇺🇸 United States
🇬🇧 United Kingdom
🇦🇺 Australia
🇳🇿 New Zealand
We do not currently offer standard shipping to other countries unless specifically stated at checkout.
16. Customer Service
If you have questions regarding your shipment, tracking information, delivery address, or order status, our Customer Service team is available:
Monday – Saturday
9:00 AM – 6:00 PM
Email: support@iconvano.com
Average Response Time:
24–48 business hours
When contacting us about an order, please include your order number so we can assist you more efficiently.
17. Our Commitment
At Iconvano, we aim to provide clear shipping information and a reliable delivery experience.
While delivery times can be affected by circumstances outside our control, we will make reasonable efforts to process orders promptly, provide available tracking information, and assist customers when shipping issues occur.
Nothing in this Shipping Policy is intended to exclude or limit any consumer rights or guarantees that cannot legally be excluded under applicable law.