Terms of service

Welcome to Iconvano. These Terms of Service govern your access to and use of the Iconvano website and your purchase of products from us.

By accessing our website, browsing our products, or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

These Terms apply to customers purchasing from the United States, United Kingdom, Australia, and New Zealand, which are currently the markets served by Iconvano.

1. About Iconvano

Iconvano operates an online fashion store offering selected clothing, footwear, accessories, and related products.

Our goal is to provide customers with a straightforward online shopping experience, clear product information, and responsive customer support.

2. Eligibility

By using our website, you confirm that:

  • You are legally capable of entering into a binding agreement under applicable law.

  • The information you provide to us is accurate and complete.

  • You will use the website only for lawful purposes.

  • You will not use the website in a way that could damage, disrupt, or interfere with our services.

If you are purchasing on behalf of another person or organisation, you confirm that you have authority to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, measurements, colours, prices, and other information displayed on our website are accurate.

However, you acknowledge that:

  • Colours may appear slightly different depending on your device or screen.

  • Product measurements may have reasonable manufacturing variations.

  • Product images may be shown for illustrative purposes.

  • Product availability may change without notice.

Nothing in these Terms excludes or limits any consumer guarantees, statutory rights, or other rights that cannot legally be excluded under applicable law.

4. Product Availability

All products are subject to availability.

We reserve the right to:

  • Limit quantities available for purchase

  • Discontinue products

  • Change product specifications

  • Correct website errors

  • Refuse or cancel an order where necessary

If we cancel an order after payment has been received, we will arrange an appropriate refund of the amount paid for the cancelled order.

5. Prices

All prices displayed on the website are shown in the currency specified at checkout.

Prices may change from time to time without prior notice.

The price applicable to your order is the price displayed at the time you complete your purchase, subject to obvious pricing errors.

Promotional offers may have additional terms and conditions.

6. Orders

When you place an order, you are making an offer to purchase the selected products.

After submitting your order, you may receive an order confirmation email.

An order confirmation confirms that we have received your order request. It does not necessarily mean that the order has been finally accepted if circumstances require cancellation or correction.

We may decline or cancel an order in reasonable circumstances, including:

  • Product availability issues

  • Suspected fraudulent activity

  • Incorrect pricing

  • Incorrect product information

  • Technical errors

  • Shipping restrictions

  • Payment problems

If payment has already been collected for an order that we cancel, we will provide an appropriate refund.

7. Payment

Payments are processed through the payment methods and payment providers made available at checkout.

You agree that:

  • Your payment information must be accurate.

  • You must have authorisation to use the selected payment method.

  • You are responsible for ensuring sufficient funds are available.

We do not intentionally retain complete payment-card information where it is processed directly by third-party payment providers.

8. Shipping

Iconvano currently ships orders to:

United States 🇺🇸
United Kingdom 🇬🇧
Australia 🇦🇺
New Zealand 🇳🇿

Orders are generally delivered within approximately 5–7 business days after processing and dispatch, depending on the destination and carrier.

Delivery times may vary due to customs, weather, public holidays, carrier delays, or other circumstances outside our reasonable control.

For detailed information regarding delivery, please refer to our Shipping Policy.

9. Customs, Duties and Taxes

Depending on the destination and applicable laws, orders may be subject to customs requirements, duties, taxes, or other charges.

Where applicable, customers are responsible for charges that are legally payable by the recipient unless otherwise stated at checkout.

Customers should ensure that the delivery information provided is complete and accurate.

10. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Iconvano offers a 45-day return window for eligible change-of-mind returns, subject to the conditions set out in our Return & Refund Policy.

Nothing in our return policy or these Terms limits consumer guarantees or statutory rights that apply under applicable law.

For products that are faulty, damaged, incorrectly supplied, unsafe, or otherwise fail to meet applicable legal guarantees, we will provide the remedy required by applicable law.

11. Customer Responsibilities

When using our website, you agree not to:

  • Provide false or misleading information

  • Attempt to gain unauthorised access to our systems

  • Interfere with website security

  • Upload malicious code

  • Scrape or copy website content for unauthorised commercial purposes

  • Use automated systems to abuse the website

  • Engage in fraudulent transactions

  • Use the website for unlawful activities

We may restrict or terminate access where we reasonably believe that these Terms have been violated.

12. Intellectual Property

Unless otherwise stated, the content appearing on the Iconvano website—including text, graphics, logos, images, product descriptions, page layouts, designs, and other materials—is owned by or licensed to Iconvano and is protected by applicable intellectual property laws.

You may access and use the website for personal shopping purposes.

You may not reproduce, modify, distribute, sell, or commercially exploit our website content without appropriate permission.

13. User Reviews and Content

If you submit a review, photograph, comment, testimonial, or other content to Iconvano, you confirm that:

  • You have the right to submit the content.

  • The content does not violate another person's rights.

  • The content is not unlawful, fraudulent, abusive, or misleading.

  • The content does not contain malicious software.

By submitting content, you grant Iconvano permission to use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law.

We may remove content that violates these Terms or applicable laws.

14. Third-Party Services

Our website may rely on third-party services to provide functions such as:

  • Payment processing

  • Shipping

  • Analytics

  • Advertising

  • Website hosting

  • Customer support

  • Email communication

Third-party services may have their own terms and privacy policies.

Iconvano is not responsible for the independent policies or practices of third-party providers beyond the extent required by applicable law.

15. Links to Third-Party Websites

Our website may contain links to external websites.

These links may be provided for convenience or additional information.

Iconvano does not control third-party websites and is not responsible for their content, availability, security, or privacy practices.

16. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be:

  • Available

  • Error-free

  • Secure

  • Free from interruptions

  • Free from technical issues

The website may occasionally be unavailable due to maintenance, updates, technical problems, or circumstances outside our reasonable control.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Iconvano will not be responsible for losses that are not reasonably foreseeable or that arise indirectly from your use of the website.

Nothing in these Terms excludes, restricts, or modifies any liability, guarantee, right, or remedy that cannot legally be excluded, restricted, or modified under applicable law.

For consumers in Australia, this includes rights and remedies provided by applicable Australian consumer protection law, including the Australian Consumer Law where applicable.

For consumers in New Zealand, this includes applicable rights and remedies under the Consumer Guarantees Act 1993 and other relevant consumer legislation.

For consumers in the United Kingdom and United States, applicable mandatory consumer protection rights also remain unaffected.

18. Events Outside Our Control

Iconvano will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These may include:

  • Natural disasters

  • Severe weather

  • Fires

  • Floods

  • Epidemics or pandemics

  • Government restrictions

  • Strikes

  • Transport disruptions

  • Carrier delays

  • Customs delays

  • Internet or technology failures

  • Other unforeseen events

Where possible, we will take reasonable steps to minimise the impact of such events.

19. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have had an opportunity to review our Privacy Policy.

20. Changes to These Terms

We may update these Terms of Service from time to time.

When changes are made, we will publish the updated version on this page and update the Last Updated date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

21. Governing Law

These Terms are intended to operate in accordance with applicable laws.

Where mandatory consumer protection laws apply to your purchase, those laws continue to apply regardless of anything inconsistent in these Terms.

Nothing in these Terms is intended to deprive consumers in the United States, United Kingdom, Australia, or New Zealand of rights that cannot legally be excluded.

22. Contact Us

If you have questions about these Terms, your order, or our services, please contact us:

Iconvano

Email: support@iconvano.com

Customer Service Hours:
Monday – Saturday
9:00 AM – 6:00 PM

Average Response Time:
24–48 business hours

Shipping Markets:

United States 🇺🇸
United Kingdom 🇬🇧
Australia 🇦🇺
New Zealand 🇳🇿